FAQ

🔥 Popular Questions (Hot FAQs)

Q: Will I really receive my order?
A: Yes! All Vapepie products are shipped from our official warehouses and are 100% trackable. Most U.S. orders arrive Avg. Within 5 Business Days

Q: Do you check ID or require a signature?
A:No ID check or signature is required. You can enjoy a fast, convenient ordering experience.

Q: What’s in the vape? Does it contain THC or fentanyl?
A:Vapepie products only contain legal nicotine e-liquid. They do not contain THC, fentanyl, or any illegal substances.

Q: Can I choose nicotine strength?
A:Yes! Select high, or low nicotine options to match your vaping preference.

Q: Can Vapepie help me quit smoking?
A:Vapepie is a nicotine replacement product and can serve as an alternative to smoking. It is not a medical smoking cessation tool.

💡 Tip: Customers often ask about authenticity and safety—these FAQs address the top concerns we see in comments and reviews.

🛒 Ordering with Vapepie

Q: How do I place an order on VapepieUsa.com ?

A:

1️⃣ Add your favorite vape products to the cart.
2️⃣ Click  “Checkout”  to proceed.
3️⃣ Enter your  email,shipping address, and  payment details.
4️⃣ Apply any  discount code  before completing payment.
5️⃣ You’ll receive an  instant order confirmation email.

💡Tip: Orders placed before  3 PM (PDT)  ship within  24–48 hours.

🚚 Shipping & Delivery

Q: Where does Vapepie ship from?
A:We utilize a  global network  to serve you best:

• 🇺🇸USA:Ships from our local warehouse inCalifornia

• 🌎International:Ships from our global hub inShenzhen, China

Q: What are the typical shipping times?

A:

• U.S. Warehouse(California):Avg. Within 5 Business Days

• International (U.S./EU/CA/AU):8–12 business days
  (Australia orders are processed via Sydney & Melbourne hubs.)

Q: How can I track my order?
A:Once shipped, you’ll receive atracking number via email.

• U.S. warehouse orders
  Shipped via USPS. Track your package on the official USPS website:
  https://tools.usps.com/go/TrackConfirmAction

• International warehouse orders
  Tracking is available via 17TRACK, a global parcel tracking platform:
  https://www.17track.net/en

You can also access tracking directly through the Order Tracking menu on our website.

Q: My tracking hasn’t updated — what should I do?
A:Tracking info may take24–48 hoursto update.
If there’s no change after that, contact us:
📧[email protected]
💬WhatsApp:+1 (206) 307-4698

Q: Can I choose where my order ships from?
A:You can select items marked  “U.S. Warehouse”  or  “International Warehouse.”
Note: Mixed orders (local + international) will always ship from Shenzhen.

Q: Do you offer free shipping?
A:Yes!  Free shipping on orders  over $34.99 .
For international orders, pricing is  tax-inclusive (DDP)— no customs surprises!

💳 Payments & Security

Q: What payment methods do you accept?
A:Visa • MasterCard • American Express • Discover • PayPal • Google Pay • Apple Pay

Q: Is it safe to order online from Vapepie?
A:Absolutely. We use  SSL & AES-256 encryption  — your info is never stored or shared.

Q: Why does my payment sometimes fail?

A: This is very common, especially for first-time orders. In most cases, payment failures happen due to insufficient card or wallet balance.
We recommend double-checking that your card or digital wallet has enough available funds before trying again.

Q: What’s the best way to complete my payment?

A: For the highest success rate, we strongly recommend using Apple Pay or PayPal.

Why Apple Pay / PayPal works best:

• ✅ Works with most U.S. cards, including restricted or temporarily locked cards

• 🔒 No card details are shared with our site

• ⚡ Higher approval rate with instant confirmation

👉 Good news: Your order is still saved, and you can complete checkout anytime by switching to Apple Pay or PayPal.

🎁 Discounts & Promotions

Q: How do I use a discount code?
A:Enter your promo code in the  “Discount”  box at checkout and click  Apply.

Q: Can I combine multiple codes?
A:Only  one discount code  per order unless otherwise stated.

Q: Do you offer wholesale or bulk discounts?
A:Yes — contact us for wholesale pricing:
📧[email protected]
💬WhatsApp:  +1 (206) 307-4698

🔄 Order Changes, Returns & Cancellations

Q: How can I change or cancel my order?
A:Contact us before 11:00 PM (PDT)  on the same day at  [email protected].

Q: What if my order has missing or incorrect items?
A:Email us your  Order Number  and a  photo (under 2 MB)  — we’ll reship for free.
Keep the wrong items as a  gift 🎁

Q: What is your return policy?
A:Check our  [Return Policy Page].
We accept returns for  defective or incorrect items  within  7 days  of delivery.

🔒 Privacy & Data Protection

Q: Is my personal data safe?
A:Yes — all data is  encrypted  and never shared with third parties (except as required by law).

Q: Does Vapepie store my payment information?
A:No — all payments are processed through  secure gateways  , and we  never  store your card info.